My Membership
For detailed information regarding account specificity, points calculation, points validity, refund policy, birthday benefits, gift availability, voucher usage, rewards flexibility, and program amendments, kindly refer to our terms and conditions here.
What is TROVE Treats and how does it work?
TROVE Treats is a loyalty program designed to reward you with loyalty points, for your purchases both online and in stores (offline). It automatically syncs all your transactions at TROVE, enabling you to collect points and redeem rewards effortlessly.
What is Treasure Chest?
Treasure Chest is your personal access to manage your purchases, points collected, rewards earned, event invitations, and best of all, offers exclusively available to you.
How do I sign up as a member?
By registering for free here.
How do I start collecting points?
You collect points upon registration and for every RM1 spent on trovemy.com or in stores. Points are awarded based on the final price of items, after applying any discount or cash voucher adjustment.
What can points be redeemed for?
Points can be redeemed for an array of rewards, including complimentary products, exclusive offers, discounts, cash vouchers, and more. They do not hold any cash value and are non-transferable between accounts or individuals.
Do my points have an expiry?
Yes. Points earned are valid for 12 months from the date of the first transaction. Validity is renewed annually on the anniversary of your first transaction.
How do I redeem rewards?
You can redeem rewards directly on the website using your accumulated points. Just navigate to the ‘Treasure Chest’ section on the left side of the page to access the list of available rewards for you.
Can I combine a voucher with an additional discount code?
No. Cash vouchers cannot be used in conjunction with other discounts or promotional offers and are only applicable to regular-priced items.
How do I unlock more rewards for redemption?
By elevating your tier status from Explorer to Voyager, and from Voyager to Collector. Tier status is reviewed annually, based on your spending over the past 12 months from the date you unlock your current tier.
How do I maintain my tier status?
Once you unlock a new tier (Voyager or Collector), you must meet the minimum annual spending requirement to sustain your tier status.
How do I track my loyalty status?
Log into your account and navigate to the ‘Treasure Chest’ section on the left side of the page. Here, you will find your accumulated points and their expiry, current membership tier, and available vouchers. These reflect your journey with TROVE.
Is my personal information secure with TROVE?
Yes, we take the security of your personal information very seriously. TROVE employs advanced encryption and protective protocols to safeguard your data and ensure your privacy.
How do I contact customer support?
If you cannot find your questions here or need any assistance with the app, just navigate to the ‘Contact’ section to connect with our team, or you can also email us at hello@trovemy.com.