Promotion:     

Gift-With-Purchase (GWP) Terms 

• GWP eligibility is strictly based on the total cart value before checkout. 
• GWP cannot be combined with any cash voucher, discount code, promotion, offer, or bundle set. 
• Only one GWP is allowed per order — customers cannot mix or combine multiple tiers within the same order. 
• GWP items cannot be returned or exchanged for cash, credit, points, or alternative products. 
• GWP is available only while stocks last. No backorders, reserves, or replacements will be issued once stock runs out. 
• TROVE reserves the absolute right to amend, suspend, or terminate any GWP promotions at any time without prior notice. 

Bundle Set Terms 

• Bundle sets are listed as separate products. 
• Bundle sets cannot be combined with any cash voucher, discount code, promotion, offer, or gift-with-purchase (GWP). 
• Customers may purchase multiple bundle sets in a single order, while stocks last. 
• Items within a bundle set cannot be returned, exchanged, or redeemed for cash, store credit, points, or alternative products. 
• Bundle sets are available only while stocks last. No backorders, reserves, or replacements will be issued once sold out. 
• TROVE reserves the absolute right to amend, suspend, or terminate any bundle set promotions at any time without prior notice. 

 

Account Specificity:       

Points collected from transactions will be credited solely to the account that initiated the purchase and cannot be distributed among multiple accounts.      

      

Non-Monetary Value:      

Points do not hold any cash value and are non-transferable between accounts or individuals.      

      

Points Calculation:      

Points are awarded based on the final price of items, after applying any discount or cash voucher adjustment.      

      

Points Validity:      

Points earned are valid for 12 months from the date of the last transaction. Validity is renewed annually on the anniversary of the member’s most recent transaction.      

      

Refund Policy:      

In the event of a refund, points spent on the refunded item will be reinstated to the member's account.      

      

Birthday Discount Authentication:      

Members must present valid identification confirming their eligibility to claim their birthday discount during their birthday month.      

      

Birthday Discount Entitlement:      

An email with a dedicated discount code will be sent to you seven days before your birthday. The code can be redeemed once at any time within 30 days of receipt. This entitlement is exclusive to existing customers.      

      

Cash Voucher Usage:       

Cash vouchers are only applicable to regular-priced items and cannot be used in conjunction with other discounts or promotional offers.       

   

Cash Vouchers cannot be used with other ongoing promotions (GWP/Bundles/Sets/Add-ons)   

   

Cash vouchers (from Loyalty Program only) may be applied to purchases of Tauer Perfumes and Zoologist.   

   

Rewards Redemption and Availability:      

TROVE reserves the right to modify the details of rewards redemption and voucher offerings at its discretion. TROVE Treasure Chest gifts and redemptions may vary periodically and are subject to stock availability.      

     

The following brands are excluded from discounts, and ongoing price-based promotions:      

Zoologist • Tauer      

      

Tier Status Validity:      

When a member unlocks a new tier (Voyager or Collector), their tier status is locked in for the next 12 months from the date they elevate their membership. To sustain their tier status thereafter, members must meet the minimum annual spending requirement.      

      

Tier Status Review:      

Tier status is reviewed annually, based on the member’s spending over the past 12 months from the date they unlock their current tier. If they elevate their membership to a higher tier within that 12-month period, the anniversary date for the tier review resets to the date of unlocking the new tier.      

      

Program Amendments:      

TROVE may alter the details of the loyalty program, including terms and conditions, without prior notice.